15 VoIP features SMBs should leverage

15 VoIP features SMBs should leverage

One common misconception about Voice over Internet Protocol (VoIP) systems is that they’re only for big companies. For some owners of small- and medium-sized businesses (SMBs), a VoIP system is simply either too expensive an investment or too technologically advanced for their needs. These misconceptions cannot be further from the truth, however.

In reality, when compared to a conventional landline telephone system, a VoIP system offers users more opportunities to cut costs and save a lot of money. And while it’s true that VoIP systems offer a large selection of features, these functionalities aren’t just for big businesses.

What VoIP features are ideal for SMBs?

Here are some of the VoIP features that SMBs can benefit from:

  1. Auto-attendant

    What if your business doesn’t have a receptionist? Auto-attendant is a VoIP feature that uses pre-recorded voice prompts to direct callers to the right person or department. Not only does an auto-attendant help improve call handling efficiency, but it can also help you save money on personnel costs.

  2. Call hold

    This familiar landline feature is found in VoIP systems too, and is often paired with the call transfer feature. The first lets you pause a conversation without breaking the call, while the second allows you to connect the caller on the other end to another line. With these features, you can assist callers by patching them through to the right people who can help with their concern.

  3. Call analytics

    VoIP systems can record various data, such as caller behavior trends, agent performance, call session metrics, and others. These details have many uses, including helping you gather leads and improving the quality of experience you provide callers.

  4. Call recording

    With VoIP systems, you can easily record calls. Recordings can help you identify opportunities to handle calls better, thereby improving customer service. You can also use them to set quality standards and train your personnel.

  5. Call screening

    SMBs need to prioritize calls that add value to their company. Call screening lets you filter which calls to accept, reject, or send to voicemail. The feature is essential for avoiding spam and prank calls, and for prioritizing calls from clients.

  6. Call flip

    The beauty of VoIP is that it can be used across different devices, including mobile phones. If you realize that your mobile phone is about to lose power in the middle of a call, the call flip feature will let you transfer the call to another device without the risk of disconnection.

  7. Integration with business tools

    VoIP systems easily integrate with other business tools, such as support ticketing systems, email, and even customer relationship management platforms. This helps people across different departments exchange information seamlessly. The feature is also ideal for teams with remote workers.

  8. Priority alerts

    This feature lets you configure phone rings based on callers or call information. Thanks to these distinct alerts, you’ll immediately know whether the person calling is a team member or one of your valued clients.

  9. SMS messaging

    VoIP supports SMS text messaging, which is helpful if you have customers who are more comfortable with texting than with calling. You may also use this feature to send text alerts and notifications.

  10. Mobile app

    VoIP can run on smartphones through a mobile app. If you have remote workers or team members whose job requires them to leave the office frequently, this feature will allow them to enjoy the features of your VoIP system on the go.

  11. Conference bridge

    If you need to conduct an audio conference with several people, VoIP has you covered. This feature allows more than three people in a call, regardless of their location. For this reason, it’s ideal for conducting remote meetings or just catching up with your co-workers.

  12. Video conferencing

    If your VoIP system is connected to a camera-enabled device, you can conduct a video conference with your colleagues. This feature is useful for presentations, remote interviews, and marketing to your customers, among others.

  13. Hot desking

    This feature allows you to log in to any device or extension and pull up and activate your personal profile settings, such as your preferred phone speaker volume. This is ideal for businesses with limited office space and whose staff do not have specific extensions to themselves.

  14. Unlimited voice calls

    Conventional landline telephones charge you per minute during a voice call. Although the charge is generally low, you could end up with exorbitant costs after extended calls. In contrast, VoIP providers charge very low prices that you practically have unlimited voice calls at your disposal.

  15. Upgrade options

    The above aren’t the only features you can take advantage of. VoIP service providers offer a wealth of upgrade options that let you turn your system into a complete communications platform.

VoIP is essential to good communication with your vendors and customers. At Athens Micro, we can help you get started with a VoIP service that meets your needs and budget. Learn more about VoIP systems by downloading this free eBook today.

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