Voice over Internet Protocol (VoIP) has become one of the most widely adopted technologies amongst businesses globally. It’s not difficult to see why, considering that VoIP enables communication across long distances, even in regions that traditional telephones are ill-suited for. It does this at an economical, easily scalable cost and through user-friendly interfaces.
Your business could stand to benefit from the adoption and implementation of VoIP. And as with all things worth doing, they’re worth doing well. We at Athens Micro are equipped to guide your business towards extracting the most value from your usage of VoIP. Here are some useful tips when it comes to implementing VoIP.
Call quality as primary metric
The key principle to keep in mind when attempting to implement a VoIP system is that call quality is paramount. The function of VoIP is to enable communication among people, and for that to be possible, it’s necessary that they be able to understand one another clearly and easily.
This means minimizing noise, eliminating interruptions, and getting good quality headsets and microphones to ensure accurate voice feedback. If forced to choose between prioritizing voice quality over other features, such as data transference, voice quality should take precedence.
Compatibility with network architecture
When selecting a VoIP platform, it’s essential that you validate its compatibility with your existing network architecture. Certain platforms will not work in conjunction with certain switches, routers, or firewalls, and committing to a platform without checking this may lead to reduced performance, or even require you to make unnecessary hardware changes.
Effective management strategy
You need network monitoring software that will enable you to track the performance and utilization of your VoIP system. Regardless of the components you put in place, you must also have clear and direct action plans dictating how to respond to issues with your VoIP when they arise.
Appropriate bandwidth capacity
It’s important that you ensure your bandwidth capacity is sufficient to support all the functions of your VoIP. Insufficient bandwidth can impact voice quality, amongst other functions.
The best way to ensure uninterrupted VoIP calls is by stopping any bandwidth-hogging processes like huge file downloads and YouTube videos streaming in the background. Certain VoIP services also offer quality of service features that minimize the bandwidth consumption of other websites and cloud applications while users are on a VoIP call.
Understanding government regulation
Ensure that you are familiar with local legislation impacting the use of communication technology, particularly in relation to communication across borders. For example, it’s illegal in some territories to offer five-digit dialing for international calls. Make sure that your VoIP system and how you use it comply with legal requirements wherever you operate.
Consistency of providers
There is the temptation to use multiple providers for your VoIP system to serve as backups to one another. This, however, has the unfortunate side effect of reducing accountability on the part of each provider; finger-pointing tends not to be uncommon when errors do arise. Sticking to a single provider that services all your needs also enables you to focus your efforts on maximizing compatibility between your systems and their offering.
Regardless of how much thought and effort you put into the setup of your VoIP system, regular and rigorous testing of its different features is essential to continued functionality. Not all security weaknesses are apparent at the outset, and continuous testing increases the likelihood that these be identified before they impact your business.
Awareness of threats
It’s important to stay cognizant of the possible threats to your security that VoIP might enable. This can include distributed denial-of-service (DDoS) attacks that bombard servers so they’re unable to respond to users, address spoofing, and packets sniffing. Being aware of these threats enables you to prepare against them and put measures in place for prevention or mitigation.
There are several complex elements that go into an optimal VoIP implementation, but they shouldn’t be overwhelming when you get the right support. Athens Micro is the leading managed IT services provider in Georgia that can seamlessly deploy a powerful VoIP phone system to improve your business performance. Schedule a free consultation today to see whether your company is ready for VoIP.
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