Technology is changing the way professional services firms (PSFs) operate. For example, many law firms are using Zoom to represent their clients in virtual court hearings. Some architectural and engineering firms are leveraging job management software to plan, organize, and assign their manpower and other resources to particular projects. Additionally, many accounting firms are shifting to a paperless document management system to make searching and sharing documents a breeze.
With PSFs’ increasing reliance on technology, it is best that they partner with a managed IT services provider (MSP).
What is an MSP?
An MSP is a company that provides outsourced IT support and services, such as cloud services, IT consulting, cybersecurity, Voice over Internet Protocol solutions, and more — depending on the needs of their clients. They can act as their clients’ IT department or supplement their clients’ existing IT staff.
Why do PSFs need an MSP?
There are plenty of reasons why PSFs should outsource their IT needs to an MSP.
1. PSFs won’t have to worry about their technology breaking down
When their IT tools fail to work, PSFs are not able to accomplish certain tasks. For example, if the video editing software of an advertising agency freezes, then they won't be able to do post-production work on video projects.
With managed IT services, IT problems are resolved right away since technicians are available 24/7. In fact, an MSP prevents such tech issues from even happening or escalating by proactively managing IT systems with monitoring tools, scans, upgrades, patches, backups, and other measures.
2. MSPs can help PSFs become more efficient
A lot of PSFs, especially law firms, earn based on the amount of “face time” they have with their clients and the number of hours they spend working on a client’s project. This is why it’s important for them to maximize their time by working efficiently. An MSP can help them do that by providing IT solutions that can streamline work processes, optimize hardware and software performance, and automate repetitive or time-consuming tasks, such as billing and invoice reconciliation.
3. PSFs need to secure their data
PSFs sell knowledge and expertise. And to provide their clients with the best recommendations, they are highly reliant on their clients’ data. Therefore, they must take all measures to protect their data, one of which is improving their cybersecurity posture. After all, PSFs are often the target of cyberattacks because of the wide range of valuable and sensitive information they possess.
Cybersecurity is best handled by experts, especially since cyberthreats continue to grow in number and complexity. MSPs are fully equipped with up-to-date knowledge, experience, tools, and processes to help PSFs have an effective multilayered cyber defense. They also constantly monitor their clients’ networks and systems to find any vulnerabilities, which they proactively fix to prevent any attacks.
MSPs can also help prevent PSFs from losing data by implementing a backup and disaster recovery (BDR) strategy. With BDR, PSFs always have copies of their data and have failover systems that enable them to resume operations should a disaster — whether man-made or natural — strike.
4. Many PSFs are subject to strict compliance requirements
There are many US government-imposed regulations that affect PSFs. Financial advisors, for example, are included in the scope of the Gramm-Leach-Bliley Act, while public accountants are covered in the Sarbanes-Oxley Act. Doctors, on the other hand, handle patient data that is protected under the Health Insurance Portability and Accountability Act.
With managed IT services, PSFs can rest easy knowing that their technology investments and practices meet their industries’ compliance requirements. MSPs conduct IT assessments and security gap analyses and offer industry-specific solutions. They also test and audit systems regularly, which greatly reduces the possibility of compliance fines and penalties.
Looking for a reliable MSP? You can turn to Athens Micro. We have been providing exceptional IT services and building strong relationships with our clients since 1983. Schedule your FREE consultation today!
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