Internet-based telephony (VoIP) presents many important benefits over traditional systems, such as reduced overhead costs, exciting call features, and the ability to add and remove phone numbers without involving technicians or service contracts.
However, that doesn’t mean it’s always easy to choose and implement a solution that will work perfectly for your business. Given the fast-evolving world of technology, the multitude of options available can be overwhelming.
A successful VoIP implementation requires careful planning since there’s more to the process than satisfying your company’s communication needs alone. It’s also important to consider your existing IT capacity to ensure the seamless migration.
Athens Micro can review your current setup and work with our partners to find you a better service for the same amount of money or less.
How We Assess Your Requirements
As your VoIP consultant, our team starts with a needs assessment to determine the factors most essential to your new phone system, such as the number of lines you need and how fast your internet needs to be to handle them.
Based on their assessment, we provide recommendations for hardware and software, such as Internet-connected desk phones and network speed upgrades.
The assessment will also identify which add-on features would best complement your phone systems, such as call recording, online fax, real-time coaching and unified communications.
The Athens Micro team also conducts a risk analysis to build a secure system. After all, VoIP is subject to the same vulnerabilities as other data transmitted over the internet. Just like any other web-connected system, vulnerabilities may exist in your VoIP protocols, connections, and endpoints (like desk phones and softphones).
What Our Strategic Plans Look Like
The second stage of our VoIP consultation process is to draw up a strategic plan for its implementation. This stage includes project management and putting together a team to oversee the operation and obtain the necessary hardware and software.
Taking a strategic approach to planning will help eliminate any unnecessary downtimes during the transition to VoIP while also making any necessary network changes or upgrades prior to launch.
Additionally, our strategies include disaster recovery considerations. A carefully thought-out plan ensures that your organization’s most important functions -- such as customer relationship management and enterprise resource planning -- are integrated with your VoIP system in a way that maintains their accessibility
What Athens Micro Can Do for You
What we’ve outlined above can amount to months of research, vendor communication and technical education. As your VoIP consultant, we work with every major provider in the Athens area to:
- Assess your current phone solutions and create a plan to reduce your bill.
- Find relevant security and usability features without increasing costs!
- Create a plan that start the moment your existing contract is up -- without any interruptions to business.
Ongoing Monitoring and Maintenance
A brand new VoIP network is a major undertaking, largely because it needs to work seamlessly with your existing technology solutions. However, as a full-fledged IT services provider, Athens Micro provides ongoing monitoring and maintenance of your network to guarantee high performance and total security.
Whatever VoIP network you end up with should be flexible enough for you to scale up or down as per your business requirements. After all, the last thing you want is a situation where the growth of your business is suffocated by its inability to keep up with its technical demands. Athens Micro will also be responsible for managing upgrades and subscription plans, and for keeping track of hardware lifecycles.
We truly do it all.
Many people don’t realize that they’re not under contract with their phone provider or ISP. That’s why we offer to review your bill and work with our VoIP partners to help you find better services for the same amount of money or even less. If you’re looking to upgrade to a modern and more affordable phone system, then drop us a line today!